Services may be disrupted for individual accounts as they are migrated between platforms/servers from 20:00 EAT Feb 25th to the 30th of Feb for a short period; we sincerely apologize for the inconvenience.

CFTS internal on-premise exchange mail servers will be migrated to Mdaemon hybrid platform.

Internal CFTS mail systems will be disrupted while we immigrated data to the new platform.

Internal mile system will unavailable between 00:00 EAT July 10th to the 12th of July we sincerely apologize for the inconvenience.

This will not affect hosting or other sites, this is purely a CFTS internal update only.

Normal CFTS website access may be disrupted while we implement new site updates.

Service will be disrupted/unavailable between 00:00 EAT June 8th to the 10th of June we sincerely apologize for the inconvenience.

This will not affect hosting or other sites, this is purely a CFTS site cosmetic update only, the site remains up to allow easy access to user control panels.

Normal control panel access may be disrupted while we implement DNSSEC

CPanel Management Service will be disrupted/unavailable between 00:00 EAT May 30th to the 3rd of June we sincerely apologize for the inconvenience.

Resolved: 01/06/2020 / 20:13h EAT

Whats is DNSSEC

DNSSEC adds another layer of security to the DNS lookup. by using digital signatures and cryptographic keys to validate the DNS responses’ authenticity. These digital signatures protect clients from various forms of attack, such as Spoofing or Man-in-the-Middle attacks.

Control Panel Access:

• https://<your domain>/cpanel
• https://<your domain>/webmail

Workaround:

While CFTS implements DNSSEC if you have trouble with CPanel or webmail access, please use the following direct access IP's. enter your details as you would normally do.

• https://109.169.37.60:2083 (cPanel)
• https://109.169.37.60:2096 (Webmail)

*Please note while using this access the SSL certificates will show as invalid, the connection is still encrypted but not verified.

Only the management interface is affected. All other services and domains should be unaffected.

Technical Waffle:

If you feel technically inclined you can find out more below:

1. DNSSEC check, ideally, all checkmarks should be green.
2. About DNSSEC here.
3. Can only be resolved at Tier 1 Level, as it involves domain validation above NS level, much like rDNS pointers for IP's.

Severe Acute Respiratory Syndrome corona-virus 2 (SARS-CoV-2)

With the Covid19, the situation is very fluid in Uganda right now, we would like to assure you that CFTS will make every effort to assist with your needs.

We have implemented the following:

• All visitors will be required to clean hands before entering CFTS offices has water, soap and sanitizer freely available
• You may be subject to non-touch temperature check
• If you are not well, please do not visit, please stay home isolate your self and let people know.
• We will have very limited delivery services as we want to protect you and our staff
• Equipment pickup procedures may change
• Face to Face meetings will be limited
• Remote support options are available to our clients (please ask for details) you can also view our RMS Remote Managed Services and Monitoring Options

Services most likely to be affected are:

• Projects especially for those that rely on external materials and services.
• Procurement of external goods, services and licences 
• Other 3rd party external manufacture services
• Onsite Visits (Internal/External travel restrictions may apply)

Cargo continues to be delivered in Uganda, both air and sea delays are likely due to the reduced availability of transit services globally, costs may also increase accordingly.

If you need any assistance contact CFTS via or call +256 (0)392 733 784

CFTS is committed to the safety and health of everyone.

This information pack covers basic information on the COVID-19 Virus as well as precautions to take, some historical information and timelines to allow a basic understanding, where possible Uganda centric information has been included.

Information and Document Links

1. MoH Uganda: COVID-19 Information Portal
2. WHO: Q&A on coronaviruses (COVID-19)
3. CFTS Internal COVID-19 Fact Sheet Out of date now, but still lots of useful information and links.
4. Ministry of Health Uganda Press Releases

1. Use of Services
   1. CFTS reserves the right to suspend or cancel a customer's access to any or all Services provided, where CFTS decides that the account has been inappropriately used or services not paid for, and reserves the right to refuse services and/or access to its servers to anyone.
   2. CFTS offer unlimited web space and bandwidth with some account types, by this, we mean unlimited space for legitimate web site content and bandwidth for visitors to view it. All files on a domain must be part of the active website and linked to the site. Sites should not contain any material which does not comply with our content guidelines.
   3. CFTS provide unlimited, burstable bandwidth and Burstable RAM with some of the services and for these resources, we require that you do not continuously use an unreasonable excess of such resources. Use of them in a temporary, burstable fashion is acceptable.
   4. CFTS offer large numbers of mailboxes with some account types subject to fair use policy. Mailboxes are intended for direct use by the package owner and should not be resold or offered for use by third parties. Should the number of active mailboxes assigned to an individual website exceed 100, CFTS reserve the right to restrict the number of mailboxes included in the package price.
   5. CFTS reserve the right to delete mailboxes (including contents) that are deemed inactive, i.e. have not been accessed within the last 180 days.
   6. CFTS will suspend access to, or cancel, an account which:
      1. Contains invalid or fraudulent details.
      2. Initiates a payment card chargeback or uses any other mean of payment reversal.
   7. You agree not to re-sell or offer for the use of third parties any part of our services unless you have purchased a reseller package or dedicated server or gained explicit written permission from CFTS
2. Acceptable use guidelines
   1. You may not use the Services:
      1. to host a website on a "free-to-register" domain, including, but not limited to:
         1. domain registered in .tk, .ml, or any other TLD (top-level domain) zone that provides registration without mandatory payment incurrence;
         2. domain or subdomain served by any provider of dynamic DNS service;
      2. to host a website on a domain that you do not own. Domain ownership is indicated by either or both:
         1. public WHOIS database records;
         2. registry of customers maintained by CFTS;
      3. in any way that breaches any applicable regulation, EU or International law;
      4. in any way that is fraudulent;
      5. to host any material which is in breach of our content guidelines;
      6. to transmit, or otherwise permit any unsolicited or unauthorised advertising or promotional material or any other form of similar marketing material, also known as SPAM or Unsolicited Commercial E-mail (UCE);
      7. to publish or otherwise distribute Warez, copywritten or other illegal material. The onus is on you the customer to prove that you own the rights to publish material, not for CFTS to prove that you do not;
      8. to participate in any file-sharing/peer-to-peer activities;
      9. as file storage. All files uploaded to a domain on our servers must be visible and accessible by visiting that domain unless they are hidden files needed to operate the website; we reserve the right to delete files which do not match these criteria without giving notice to you;
      10. to store audio/visual surveillance data unless such is explicitly allowed by published service description;
      11. to use the server as an application server. Using the server to generate large volumes of email from a database is an example of an activity that is not allowed;
      12. to offer HTTP downloads from your site, other than where the files are directly related to the subject matter of the site. We recommend you stream any multimedia content including audio and video files. 
      13. CFTS reserves the right to archive any downloaded content we do not believe to be necessary for the normal operation of the site, and the definition of this is entirely at the discretion of CFTS
   2. Subdomains, irrespective of sponsoring domain ownership, are considered "free-to-register" domains.
3. Content guidelines
   1. These content guidelines apply to any and all services provided by CFTS to you.
   2. Material published to or transmitted through our servers must:
      1. be accurate (where stating facts);
      2. comply with applicable law in accordance with this policy.
   3. The material must not:
      1. be defamatory of any person;
      2. be obscene, offensive, or inflammatory;
      3. infringe any copyright or trademark;
      4. be likely to deceive any person;
      5. promote or assist any illegal activity;
      6. be threatening, abusive or invade another's privacy, or cause annoyance, inconvenience or needless anxiety;
      7. be used to misrepresent your identity or affiliation with any person or organization;
      8. display any photograph, film, video, picture, or computer-generated image or picture, whether made or produced by electronic, mechanical, or other means, depicting child pornography as defined in the United Nations Convention on the Rights of the child.
      9. display acts of bestiality or non-consensual sex.
   4. No registrant may register an abusive string in the sTLD including, without limitation, strings that:
      1. infringe the intellectual property rights of a third party, including common law trademark rights;
      2. are obvious variants of well-known trademarks not belonging to the registrant;
      3. first and last names of an individual other than the individual or his/her agent;
      4. Suggest the presence of child pornography.
   5. You must ensure that any end-user submitted content such as forum posts or chat room entries meet with the standards defined within this Policy.
4. Enforcement
   1. We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of CFTS services. When a breach of this policy has occurred, we may take such action as we deem appropriate in accordance with this Acceptable Use Policy.
   2. Failure to comply with this Acceptable Use Policy constitutes a material breach of our Terms and Conditions upon which you are permitted to use our services, and may result in our taking all or any of the following actions:
      1. immediate, temporary or permanent withdrawal of your right to use CFTS services;
      2. immediate, temporary or permanent removal or archiving of any content in breach of our Content Standards (as defined in this Acceptable Use Policy) uploaded to our servers;
      3. issue of a warning to you;
      4. issue of legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
      5. further legal action against you or disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
   3. We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
5. General
   1. CFTS have a Police Liaison function and we are committed to assisting, and cooperating with, all law enforcement and government agencies in helping to reduce Internet Crime.
6. Contact Information
   1. We are happy to answer any questions you may have regarding Your CFTS Services. Please note that any discussions with CFTS are treated in strictest confidence, so we may need to ask You security questions to confirm that we are speaking to the right person.

Please note: by signing up for any of our services you agree to be bound by all CFTS terms and conditions.

1. CFTS offer unlimited web space and bandwidth with some account types. By this, we mean unlimited space for legitimate web site content and bandwidth for visitors to view it.
2. Sites should not contain any material which does not comply with our content guidelines outlined in the Acceptable Use Policy.
3. CFTS provides unlimited, burstable bandwidth and Burstable RAM with some of the services and for these resources, we require that you do not continuously use an unreasonable excess of such resources use of resources in a temporary, burstable fashion is acceptable.
4. CFTS offer large numbers of mailboxes with some account types subject to fair use policy.
   1. Mailboxes are intended for direct use by the package owner and should not be resold or offered for use by third parties.
   2. 100 e-mails per hour, is the limit imposed for all domains unless otherwise agreed.
   3. Should the number of active mailboxes assigned to an individual hosted website exceed 100, we reserve the right to restrict the number of mailboxes included in the package price.
   4. CFTS reserve the right to delete mailboxes (including contents) that are deemed inactive, i.e. have not been accessed within the last 180 days.
5. Hosted files
   1. You may not use the Services as a file backup store.
   2. User-generated backups must be immediately downloaded to the client's local storage followed by immediate removal from the server in order to not occupy the underlying file system.
   3. All files uploaded to a domain on our servers must be visible and accessible by visiting that domain unless they are hidden files needed to operate the website.
   4. All files on a domain must be part of the active website hosted on our servers and linked to the site.
6. You may not offer HTTP downloads from your site, other than where the files are directly related to the subject matter of the site. We recommend you stream any multimedia content including audio and video files.
7. CFTS reserves the right to archive any downloaded content we do not believe to be necessary for the normal operation of the site, and the definition of this is entirely at the discretion of CFTS

This would be an L4 issue, which represents an escalation point beyond the organization. This is generally a hardware or software vendor. Within a corporate incident management system, it is important to continue to track incidents even when they are being actioned by a vendor you’re the Service Level Agreement (SLA) may have specific provision for this.

Often refered to as Level 3 or Tier 3 Support,  this is the highest level of support in a three-tiered technical support model responsible for handling the most difficult or advanced problems internally. These individuals are experts in their fields and are responsible for not only assisting both Tier I and Tier II personnel, but with the research and development of solutions to new or unknown issues.

If it is at all possible, the technician will work to solve the problem with the customer as it may become apparent that the Tier I and/or Tier II technicians simply failed to discover the proper solution. Upon encountering new problems, however, Tier III personnel must first determine whether or not to solve the problem and may require the customer’s contact information so that the technician can have adequate time to troubleshoot the issue and find a solution.

In some instances, an issue may be so problematic to the point where the product cannot be salvaged and must be replaced. Such extreme problems are also sent to the original developers for in-depth analysis. If it is determined that a problem can be solved, this group is responsible for designing and developing one or more courses of action, evaluating each of these courses in a test case environment, and implementing the best solution to the problem.

Often refered to as Level 2 or Tier 2 Support, is a more in-depth technical support level than Tier I and therefore costs more as the techs are more experienced and knowledgeable on a particular product or service.

Technicians in this realm of knowledge are responsible for assisting Tier I personnel in solving basic technical problems and for investigating elevated issues by confirming the validity of the problem and seeking for known solutions related to these more complex issues.

However, prior to the troubleshooting process, it is important that the technician review the work order to see what has already been accomplished by the Tier I technician and how long the technician has been working with the particular customer. This is a key element in meeting both the customer and business needs as it allows the technician to prioritize the troubleshooting process and properly manage his or her time.

If a problem is new and/or personnel from this group cannot determine a solution, they are responsible for raising this issue to the Tier III technical support group. In addition, many companies may specify that certain troubleshooting solutions be performed by this group to help ensure the intricacies of a challenging issue are solved by providing experienced and knowledgeable technicians.

This may include, but is not limited to onsite installations or replacements of various hardware components, software repair, diagnostic testing, and the utilization of remote control tools used to take over the user’s machine for the sole purpose of troubleshooting and finding a solution to the problem.

The goal for this group is to handle 70%-80% of the user problems before finding it necessary to escalate the issue to a higher level.

Often refered to as Level 1 or Tier 1 Support, is the initial support level responsible for basic customer issues. The first job of a Tier I specialist is to gather the customer’s information and to determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem.

When analyzing the symptoms, it is important for the technician to identify what the customer is trying to accomplish so that time is not wasted on "attempting to solve a symptom instead of a problem." Once identification of the underlying problem is established, the specialist can begin sorting through the possible solutions available.

Technical support specialists in this group typically handle straightforward and simple problems while "possibly using some kind of knowledge management tool." This includes troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software set up, and assistance with navigating around application menus. Personnel at this level have a basic to general understanding of the product or service and may not always contain the competency required for solving complex issues.

Google pin: https://goo.gl/maps/K4VAC9TxRmL2
and the map on our contact form: here

'Computer Facilities Technical Services', if you want to know a little more about our history you can find it here.

Business Registration Number: 126228
VAT/TIN: 1000487442

Data Universal Numbering System (DUNS): 85-055-2058 / SIC 238210
Commercial and Government Entity code: (CAGE/NCAGE) SDXL7
UNGM registration number: 257431
PPDA: PRV/SPLS-SRVCS/5661/FEB13
PAU NSD: NS-11950/18/0951
NITA-U: NITA/CERT/019-271

ICT Association of Uganda: ICTAU/16/046
British Computer Society / Institute for IT: 990376979

At CFTS we have a few fundamental principles:

• This site should not store any data or cookies on your computer or device that are not to do with the normal operation of this site directly if you find otherwise please inform us so we can do something about it.
• We don't ask you for personal information unless we truly need it.
• We don't share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
• We don't store personal information on our servers unless required for the on-going legal/investigations, operations or website services such as security logins to a members area etc.
• If you're from the European Union when you visit our website the last octet of your IP address will be truncated/anonymized when logged for analytic purposes. 

For more details see our 'Tracking and Cookies' policy if you have any questions or concerns contact our support team via e-mail: or telephone: +256-(0)772-700781

Legal Company Name: CFTS.CO (U) Ltd.
Business Registration Number: 126228
VAT/TIN: 1000487442

Full Address Details
P.O.Box 21558
89 Kira Road
Kamwokya
Kampala
Uganda

Preferred payment options in order are: 

• Telegraphic Transfer, please contact accounts for further details.
• Cheque payments to be made out to CFTS.CO (U) Ltd. (no exceptions)
• Cash, we prefer not to be paid in cash but if the need arises please contact accounts for further instructions.
• Payments to be made in UGX (Uganda Shilling) or USD (United States Dollars)

Bank Details

Please note all originating bank and exchange rate conversion cost etc, are the responsibility of the sender when paying in any other currency than USD, please use the exchange rate as published by Stanbic Bank at time of sending or rate on invoice/proforma specified if within the due date.

When paying in another currency please call or email accounts for further information.

• Tel: +256-(0)772-700781 / +256-(0)772-755501
• e-mail: 

CFTS.CO (U) Ltd.
P.O.Box 21558
89 Kira Road, Kamwokya, Kampala, Uganda

tel: +256-(0)772-700781
tel: +256-(0)772-755501
email:

Mon - Fri: 09:00-17:30 EAT
(Excluding National and Public Holidays)
All other times by appointment.